The mission of Herbsmith is to have a positive effect on as many animals as possible. To do this, we must keep our prices reasonable. For this reason, Herbsmith is unable to grant returns due to an animal’s dislike of a formula. If you would like some tips to entice your pet, we are always just a phone call or email away and more than happy to help!
We can issue a refund of the purchase price of the item(s) for any newly packaged, unopened product within 14 days of purchase. All returns are done at the cost of the customer. A refund on the product will be given upon arrival.
If you purchased from a retailer, please go to the retailer to make the return.
If you purchased directly at www.herbsmithinc.com in the past 14 days:
- Please email us at firstname.lastname@example.org to obtain return authorization before returning any product.
- Ship the product back to us in its original packaging, if possible.
- Once we receive the product, the product will be inspected. If the product seal is intact and in good condition, we will credit the payment method initially used to make the purchase.
Please allow up to 6-10 business days for your return to be processed from the time we receive the returned product. Some payment methods take longer than others for the refund to show up after we have issued it.
Cancellations or Modifications: Cancellation or modification requests for an order can be made if it has not been sent out of our warehouse. If the request is made after the order was sent to the warehouse, the return procedures will need to be followed upon receipt of the merchandise by the customer.
Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has been sent out of our warehouse, neither you nor our customer service staff will be able to cancel or modify it. We are not responsible for orders that cannot be canceled or changed after an order has been submitted.
Lost or Missing Packages: All items purchased from Herbsmith are made according to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
*This policy is subject to change without notice.
*In the Event of a Concern: Per the Food and Drug Administration and the National Animal Supplement Council, all reported adverse reactions must be submitted into a tracking system for analysis. If an animal has an adverse reaction to an Herbsmith product, we will kindly ask for a few minutes of the owner’s time to ask some questions regarding the incident.
We accept MasterCard, Visa, Discover, and American Express. The full amount must be payable in U.S. funds at the time of sale. Sorry, no C.O.D.’s.
About Your Order:
Orders are processed during business hours. If you have questions about your order or the shipment of your order, please contact Herbsmith toll-free at 800.624.6429 Monday through Friday from 8 a.m. to 4:30 p.m. CST.
All orders are shipped via UPS Ground or the US Postal Service.