Wholesale Return Policy:
The mission of Herbsmith Inc. is to have a positive effect on as many animals as possible. In order to do this, it is crucial that we keep our prices reasonable. For this reason, Herbsmith is unable to grant returns due to an animal’s dislike of the taste of a formula. (Please see our Feeding Recommendations listed below.) Once the seal of a Herbsmith formula is broken, exchanges and returns cannot be granted with the following exceptions:
-If the product seal and/or packaging appears to be damaged; or:
-If there is a suspected defect in the product
To request an exchange or refund, an Exchange/Return Request Form must be filled out within 14 days of receipt and faxed to: 262-367-0383. Upon review, a member of our team will contact the customer regarding the status of the request. All refunds must be processed through the same channels of distribution in which an item is received. (For example, Herbsmith will not grant a refund to a store if they received the formula through a distributor.) All items involved in a refund must be returned to Herbsmith Inc. for product analysis and for quality assurance.
All orders paid for by check will be held for seven business days to ensure that funds are available. If a non-sufficient funds check is received, there will be a charge of $25 and all other costs incurred collecting the amount in question.
We accept Master Card and Visa, PayPal, personal checks, money orders or cashier checks. The full amount must be payable in U.S. funds only. Sorry, no C.O.D.’s.
About Your Order:
Orders are processed during business hours. If you have questions about your order or the shipment of your order, please contact Herbsmith toll-free at 800.624.6429 Monday through Friday from 8 a.m. to 4:30 p.m. CST.
All orders are shipped via U.P.S. Ground. U.P.S. does not deliver on Saturdays and Sundays. P.S.T., G.S.T. and Brokerage Fees will be charged to the customer. No fees will be collected upon delivery.
*In the Event of a Concern: Per the Food and Drug Administration and the National Animal Supplement Council, all reported adverse reactions must be submitted into a tracking system for analysis. If an animal has an adverse reaction to an Herbsmith product, we will kindly ask for a few minutes of the owner’s time to ask some questions regarding the incident.