The mission of Herbsmith is to have a positive effect on as many animals as possible. In order to do this, it is crucial that we keep our prices reasonable. For this reason, Herbsmith is unable to grant returns due to an animal’s dislike of the taste of a formula. (Please see our Feeding Recommendations page.) Once the seal of a Herbsmith product is broken, exchanges and returns cannot be granted with the following exceptions:
-If the product seal and/or packaging appears to be damaged; or:
-If there is a suspected defect in the product
To request an exchange or refund, an Exchange/Return Request Form must be filled out within 14 days of receipt and faxed to: 262-367-0383 or emailed to firstname.lastname@example.org. Upon review, a member of our team will contact the customer regarding the status of the request. All refunds must be processed through the same channels of distribution in which an item is received. (For example, Herbsmith cannot grant a refund to a customer if they purchased the product from a store.) All items involved in a refund must be returned to Herbsmith for product analysis and for quality assurance.
*In the Event of a Concern: Per the Food and Drug Administration and the National Animal Supplement Council, all reported adverse reactions must be submitted into a tracking system for analysis. If an animal has an adverse reaction to an Herbsmith product, we will kindly ask for a few minutes of the owner’s time to ask some questions regarding the incident.
We accept MasterCard, Visa, Discover, and American Express. The full amount must be payable in U.S. funds at the time of sale. Sorry, no C.O.D.’s.
About Your Order:
Orders are processed during business hours. If you have questions about your order or the shipment of your order, please contact Herbsmith toll-free at 800.624.6429 Monday through Friday from 8 a.m. to 4:30 p.m. CST.
All orders are shipped via UPS Ground or the US Postal Service.